Terms of service

Terms of Service

Welcome to Charmzy. These Terms of Service (“Terms”) govern your access to and use of the Charmzy website, products, and services.

By accessing, browsing, or purchasing from Charmzy, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use our services.

1. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old or have legal parental/guardian consent;
  • You have the legal capacity to enter into binding agreements;
  • All information you provide is accurate and complete.

Charmzy reserves the right to refuse service, terminate accounts, or cancel orders at its discretion.

2. Products and Services

Charmzy sells products through its online platform. We reserve the right to:

  • Modify or discontinue products without notice;
  • Limit quantities available for purchase;
  • Refuse or cancel orders at our discretion.

We make reasonable efforts to display products accurately; however, we do not guarantee that product descriptions, colors, images, or specifications will always be error-free or perfectly accurate.

3. Pricing and Payments

All prices displayed are in ZAR unless stated otherwise.

Customers agree to pay all charges associated with their orders, including:

  • Product prices,
  • Taxes,
  • Shipping fees,
  • Customs duties where applicable.

Charmzy reserves the right to:

  • Correct pricing errors,
  • Change prices at any time,
  • Cancel orders affected by technical or pricing mistakes.

Payments must be made through approved payment methods available on the website.

4. Orders and Acceptance

Submitting an order does not guarantee acceptance.

Charmzy reserves the right to reject or cancel orders for reasons including:

  • Product unavailability,
  • Suspected fraud,
  • Payment issues,
  • Incorrect pricing or listing errors.

Customers may receive additional verification requests before an order is processed.

5. Shipping and Delivery

Estimated shipping and delivery times are provided for convenience only and are not guaranteed.

Charmzy is not responsible for delays caused by:

  • Couriers,
  • Customs processing,
  • Force majeure events,
  • Incorrect customer information.

Risk of loss and ownership transfer to the customer upon delivery to the shipping carrier or successful delivery, depending on applicable law.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By making a purchase, customers acknowledge that they have reviewed and accepted the applicable return conditions.

7. User Conduct

You agree not to:

  • Use the website unlawfully;
  • Attempt unauthorized access to systems or accounts;
  • Interfere with website security or functionality;
  • Submit false information;
  • Upload malicious code, viruses, or harmful content;
  • Use the website for fraudulent or abusive purposes.

Charmzy reserves the right to suspend or terminate access for violations of these Terms.

8. Intellectual Property

All content on the website, including but not limited to:

  • Logos,
  • Branding,
  • Text,
  • Graphics,
  • Product images,
  • Designs,
  • Software,
  • Website layout,

is the property of Charmzy or its licensors and is protected by applicable intellectual property laws.

Users may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

9. User Accounts

If users create accounts on the website:

  • They are responsible for maintaining account confidentiality;
  • They are responsible for all activities under their account;
  • They must notify Charmzy immediately of unauthorized access.

Charmzy is not liable for losses resulting from unauthorized account use.

10. Promotions and Discounts

Promotions, discount codes, giveaways, and special offers:

  • May be modified or canceled at any time;
  • Cannot be redeemed for cash unless required by law;
  • May be subject to additional terms and eligibility requirements.

Fraudulent or abusive use of promotions may result in cancellation or account suspension.

11. Disclaimer of Warranties

To the maximum extent permitted by law, all services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

Charmzy does not guarantee:

  • Uninterrupted website access,
  • Error-free functionality,
  • Complete accuracy of content,
  • That the website will be free from harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, Charmzy shall not be liable for:

  • Indirect,
  • Incidental,
  • Special,
  • Consequential,
  • Punitive damages,
  • Loss of profits,
  • Data loss,
  • Business interruption.

Charmzy’s total liability shall not exceed the amount paid by the customer for the relevant product or service.

13. Indemnification

Customers agree to indemnify and hold harmless Charmzy, its owners, employees, affiliates, and partners from claims, liabilities, damages, losses, or expenses arising from:

  • Violation of these Terms,
  • Misuse of the website,
  • Breach of applicable laws,
  • Infringement of third-party rights.

14. Privacy

Use of the website is also governed by our Privacy Policy, which explains how customer information is collected, used, and protected.

15. Third-Party Services

Charmzy may use third-party platforms, payment processors, shipping providers, or external services.

Charmzy is not responsible for:

  • Third-party service interruptions,
  • External website content,
  • Actions of third-party providers.

Users may also be subject to third-party terms and policies.

16. Force Majeure

Charmzy shall not be liable for delays or failure to perform obligations caused by events beyond reasonable control, including:

  • Natural disasters,
  • Strikes,
  • Internet outages,
  • Government actions,
  • War,
  • Supply chain disruptions.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of South Africa.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in South Africa.

18. Severability

If any provision of these Terms is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.

19. Changes to Terms

Charmzy reserves the right to modify these Terms at any time.

Updated versions become effective immediately upon posting to the website.

Continued use of the services after updates constitutes acceptance of the revised Terms.

20. Contact Information

For questions regarding these Terms, contact:

Charmzy Support
Email: charmzy.online@gmail.com